Automated digital communications over SMS, Email, Voice, App and Social Media.

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boomCast

A smart messaging interface used to manage multi-channel messaging campaigns

Manage your mobile campaigns from a versatile messaging application. Boomcast provides access to a range of messaging solutions that help to drive your business communications from a single location.

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boomFlow

Automate the management of available resources

Manage your mobile campaigns from a versatile messaging application. Boomcast provides access to a range of messaging solutions that help to drive your business communications from a single location.

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boomAlert

Automation and escalation of critical incident communications

Co-ordinate incident communications for critical events and streamline incident management processes. Boomalert ensures that relevant stakeholders are alerted in real-time and empowered to make informed choices during a critical event, reducing resolution timescales.

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boomMail

Email-2-SMS and Email-2-Voice messaging from any email client or application

Send 2-way SMS and voice messages from your email client. Boommail provides access to secure and auditable messaging from any email client or application, removing the cost and complexity of operating 3rd party software.

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boomEngage

Build fully interactive customer journeys and automate engagement across different communication channels

Providing customers with convenience and choice is key to both their experience and retention. boomEnage allows organisations to build fully interactive customer journeys to automate engagement across different communication channels; creating a seamless experience for the end user whilst reducing an organisation’s cost to serve.

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boomInform

Take the heat out of critical incidents through effective communications

boomInform is an online platform used for the rapid distribution of communications during an incident or critical event. Incident Managers can ensure they are always ready, by preparing incident communications in advance, so that when an incident occurs, the relevant message templates and recipients are collated, by simply selecting the asset affected by the incident.

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boomApi

Build intelligence into your communication workflows and create frictionless engagements

API OVERVIEW

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Conversational Email-to-SMS and voice messaging from an email client, with no software or training required

boomMail delivers a secure, compliant SMS and voice messaging solution from any email client or application

Access to 1-way and 2-way broadcast messaging direct from an email client

Messaging with end users automatically organised by conversation threads

Global messaging delivery and international messaging using local SMS numbers

The perfect all-round tool for business communications

Manage your mobile campaigns from a versatile messaging application. boomCast provides access to a range of messaging solutions that help to drive your business communications.

Interactive ‘Chat’ messaging across multiple threads via the user interface

1-way and 2-way broadcast messaging

Multi-channel messaging over SMS, email, voice and mobile

Managing incident communications

Limit the impact of critical incidents through effective planning and automation of multi-channel communications

Build communication workflows to meet the requirements of each type of critical event

Automate escalation across different messaging channels to non-responders

Use fully interactive messaging to engage with responders

Build interactive customer engagements across multiple channels

Provide customers with convenience and choice by offering alternative methods of engagement, that deliver the desired outcomes for your organisation

Intuitive interface for building customer journeys

Initiate engagement from an outbound broadcast or allow end users to engage directly

SMS and Voice engagements (with additional channels to follow)

Automate the management of available resources

Automate the distribution and fulfilment of work opportunities to a bank of full time or temporary staff

Automate event based fulfilment by tracking responses against specified quotas and automatically schedule those resources

Use calendar view to schedule available resources manually

Reserve lists created automatically and used to replace any resources that cancel

A cloud based messaging tool that ensures that you are in control of your incident communications.

boomInform is the perfect tool to co-ordinate the rapid distribution of communications when an organisation is affected by a critical event or incident

Create assets that could be affected by an incident (e.g. service, building, IT system) and associate message templates and contacts

Define communication policies to determine the frequency of automated incident updates and the communication channels that will used

Access to multiple communication channels (SMS, Email voice and mobile app)